Training sessions → Management & leadership → Conflict resolution
Training course:
Conflict resolution
Give your managers the skills and confidence to turn workplace tensions into constructive conversations that protect relationships and performance.
Two hours • In-person or remote • 4-15 participants
About this training course
Unresolved conflict is like a slow puncture. It drains energy, damages relationships and eventually affects customers and results.
Yet many managers hope disagreements will sort themselves out, or worry about making things worse by stepping in.
This practical bitesize session gives managers a clear, repeatable approach for handling conflict at work.
They’ll explore common triggers for conflict, learn how to recognise early warning signs, and practise structured conversations that move people from blame to problem solving.
The focus is firmly on real life application. Managers will develop their emotional intelligence, active listening and mediation skills so they can remain calm, neutral and fair, even when emotions run high. The course also looks at the added complexity of hybrid and remote teams, where misunderstandings can grow quickly without face to face contact.
By the end, your managers will feel better equipped to address tensions early, restore working relationships and create a team culture where issues are surfaced and resolved, not avoided.
Format at a glance:
Two hours, live and interactive. Delivered virtually or at your workplace, wherever you are. Ideal for groups of 4 to 15.
Perfect for:
Managers and team leads who need to:
Address disagreements within or between teams
Tackle recurring tensions before they escalate
Support people to work together after a breakdown in trust
Build a culture where concerns are raised and resolved early
Download the full course outline
Looking for a programme for a larger population? We can combine this session with managing difficult conversations, performance management or leadership training to build a focused pathway of connected courses for managers.
Who this course is for?
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New and experienced managers who need to handle tensions within their teams
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Team leads and supervisors who want more confidence in day to day conflict management
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HR and people leaders who coach managers through conflict situations
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Project leads who manage stakeholders with competing priorities
What your team will learn:
By the end of this bitesized training course, participants will be able to:
Spot early warning signs and common causes of conflict at work
Recognise their own default response to conflict and manage their emotions
Use a clear, step by step process to handle disagreements constructively
Facilitate conversations that move from accusations to shared understanding
Listen actively and ask questions that uncover root causes, not just surface complaints
Stay neutral and fair while supporting everyone involved to be heard
Agree practical next steps and follow up so agreements stick
Build everyday habits that encourage open communication and psychological safety
Core topics covered
Understanding conflict at work
Getting ready to step in
Practice and applying it at work
Facilitating the resolution
Course Delivery
Our management training courses are designed to be short, powerful, and easy to fit into busy schedules.
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2 hours, packed with high-impact learning
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Delivered in-person anywhere in the world, or virtually for remote teams
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Best for 4–15 participants to maximise engagement
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Live, interactive, discussion-based with no long lectures or death by powerpoint
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All our courses can be tailored to your organisation’s values, culture, and goals
Provide useful confict resolution training for your managers.
Pair this with
Managing difficult conversations
for performance and behaviour discussions that stay clear, fair and constructive
Performance management
for setting expectations and follow up
Leadership and team development
for building trust, shared purpose and strong team habits that reduce conflict
Remote and hybrid working
for practical tools that minimise misunderstandings in dispersed teams
Outcomes you can expect
Organisations choose this course to help managers:
Address issues earlier and reduce the number of conflicts that escalate
Spend less time firefighting the same disagreements
Improve collaboration between individuals and teams
Increase psychological safety so people feel able to raise concerns
Protect relationships while maintaining performance and standards
Create a more positive, respectful working environment
💡Ask about a connected pathway for first time managers that covers the essentials. We’ll help you shape a high impact sequence that fits your calendar.
“Maximal learning in a short, but intense, session. This is definitely the way forward for management training, as far as I am concerned.”
Professor Niamh Moran, Royal College of Surgeons Ireland ★★★★★
Frequently asked questions
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Yes. We focus on the essential mindset, models and phrases that managers can put into practice straight away. For teams who want more practice or to explore complex cases, we can add coaching clinics or combine this with complementary sessions.
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Yes. We look at how conflict shows up in virtual settings, where misunderstandings can build quickly. Participants explore specific techniques for handling disagreements over email, chat and video, and for rebuilding trust in hybrid teams.
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Absolutely. We adapt scenarios, terminology and policy references to your context. If you have particular themes or cases you want to explore, we will build them into the practice in a sensitive way.
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We encourage people to think about real situations, but no one is forced to share anything they are uncomfortable with. Practice is based on realistic scenarios, and discussion is handled in a supportive, confidential environment.
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Each attendee gets concise course notes, a conflict resolution framework and a post session action checklist to support transfer to the workplace.
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This course is designed for in-house groups. If you have a smaller group, speak to us about any future open courses by getting in touch here.
Training made easy, the BiteSize way •
Training made easy, the BiteSize way •
All killer, no filler: our training sessions are carefully packed with high-value insight, delivering maximum impactt for busy teams.
Live & interactive: real change doesn’t come from half-heartedly skimming through e-learning. We believe in bringing people together, to deliver memorable, engaging training experiences with learning that sticks.
Expert-led: all our sessions are designed + delivered by experienced specialists in L&D, HR and leadership coaching.
